WHAT WE DO
OUR SERVICES
WHAT WE OFFER
SERVICES WE PROVIDE
Cyric
Cyric lets you quickly and securely install, wipe, and test computers of any make or model, all with minimal effort. Even employees without extensive IT knowledge can use it efficiently, thanks to its intuitive interface and automated processes. A central portal and detailed reporting provide full visibility and GDPR compliance, making large-scale computer management simple and reliable.
LEARN MORE
Contact Center Support
Service Planet's Contact Center is the operational core of our support services, assisting both users and internal departments. Our agents provide multi-channel support—handling technical issues via phone, remote access, email, and chat—and actively manage service requests across all domains, including on-site services, repairs, refurbishments, vendor returns, exchanges, and more.
LEARN MORE
Onsite Configuration
Service Planet's Onsite service acts as your on-site IT expert, configuring your IT and AV equipment exactly where you are. This includes customized setups such as network installation, audio/video calibration, and software updates. Our expert configuration addresses the common challenges customers face with modern technology, ensuring devices are optimized and tuned for seamless operation.
LEARN MORE
Onsite Repair
Service Planet's Onsite Repair service offers a hassle-free solution for resolving issues with your notebook, desktop, or TV. Our certified technicians visit your location with the tools and expertise needed to diagnose and repair both hardware and software problems. This service reduces downtime, eliminates the need to transport devices, and ensures a quick return to productivity or entertainment.
LEARN MORE
Onsite External Repair
Acting as your single point of contact, Service Planet handles the full management of your onsite service portfolio, even when repairs are carried out by external partners.
LEARN MORE
Onsite Installation
With Service Planet's Onsite Installation, setting up IT and AV equipment is no longer your concern. Our technicians handle the entire process—mounting, cabling, hardware and software configuration, and system checks—to ensure smooth, efficient performance. This professional service saves you time, avoids costly mistakes, and guarantees peace of mind.
LEARN MORE
Refurbishment Renew
Refurbishment Renew is your go-to service for revitalizing devices with precision and care. We thoroughly clean the exterior, test internal components, and ensure everything functions optimally—all while prioritizing sustainability and preserving original hardware. Choose our expert refurbishment service to extend the life and value of your products without compromise.
LEARN MORE
Refurbishment Recycling
Refurbishment Recycle offers a secure and sustainable solution for IT asset disposal. We guarantee GDPR-compliant data erasure, expert-level device disassembly, and eco-friendly recycling. Our service ensures complete safety and environmental responsibility at every stage of the process.
LEARN MORE
Melissan ITSM
With Melissan, you can control every aspect of your IT service process in one central, workflow-driven platform. From incident and change management to asset tracking and reporting, Melissan automates and streamlines your daily operations, enabling both IT teams and non-technical staff to deliver fast, consistent, and compliant service.
LEARN MORE
Melissan ITAD
With Melissan, you can manage the entire IT asset disposition process — securely wipe data, test devices, and generate detailed certificates — fully automated and customized to each customer's requirements. The platform combines powerful automation with strict compliance controls, ensuring that every device is correctly tracked, securely wiped, and fully documented.
LEARN MORE
Melissan ERP
Melissan ERP enables retailers, enterprise and resellers to fully automate return processes and asset management through dynamic policies. Based on EAN/SKU, brand, purchase date, product category, supplier, and any additional services (subscriptions or one-off packages), the platform generates real-time, tailored workflows. Examples include automatic DOA credits, in-warranty/out-of-warranty repairs, onsite service, onboarding, offboarding or swap options—all traceable via a per-asset timeline
LEARN MORE
Melissan In-Store Module
Melissan’s In-Store Module streamlines small repair workflows for retail technicians, combining onsite diagnostics with seamless outsourcing. When a product is submitted, the system creates a digital ticket for customer signature, evaluates repair feasibility, and either initiates in-store fixes or dispatches items to external partners. Returned products undergo automated checks for damage or missing components, triggering alerts for resolution. Integrated with Melissan’s ERP, the module ensures real-time tracking, compliance, and transparent customer communication.
LEARN MORE
Melissan Data-Driven Service Insights
Our Data-Driven Service Insights service provides you with a central dashboard to monitor all your equipment and service processes. Whether you want to track repair lead times, parts usage per serial number, or customer satisfaction per location, you’ll see it all at a glance. Service Planet securely connects its systems (such as Melissan ERP) to your infrastructure, so you can access quantitative and qualitative insights through user-friendly dashboards and make smarter decisions.
LEARN MORE
Melissan Product Validation
In a competitive market where misleading listings and counterfeit products threaten customer trust, Melissan Product Validation offers a robust verification process. This service helps marketplace sellers evaluate products through independent testing, ensuring that only reliable and compliant items are listed. With our ERP solution Melissan, test orders are registered, findings are analyzed, and communication is simplified.
LEARN MORE
HP Workspace ProConnect
With HP Workspace ProConnect, you get a fully managed Device-as-a-Service solution that includes everything from device delivery and proactive support to insurance and rapid replacement. The entire lifecycle is automated and monitored, ensuring your team always has secure, working devices, with next-business-day replacements and transparent reporting tailored to your organization's needs.
LEARN MORE
Depot Repair
Service Planet's Depot Repair service offers a convenient and professional solution to your computer issues through repairs carried out in our specialized in-house repair department. Our experienced technicians diagnose and resolve a wide range of hardware and software problems efficiently and accurately, using advanced tools and certified components. This service is designed to reduce downtime and restore your devices to peak performance as quickly as possible.
LEARN MORE
Depot External Repair
Managing hardware failures doesn’t have to disrupt your workflow. With our Depot External Repair RMA service, you can outsource the entire repair process to trusted specialists. From diagnostics to replacement, we coordinate everything—so you can stay focused on running your business.
LEARN MORE
Depot Testing
Service Planet's Depot Testing is a full-service device verification solution, designed to ensure that computer products meet operational standards before they are returned. Our testing covers all essential areas, from hardware components to software performance, using both automated tools and expert manual oversight.
LEARN MORE
Depot Swap
Service Planet's Depot Swap is a fast and convenient replacement service for faulty or outdated devices. Depending on the product, we replace it with a manufacturer-supplied new or refurbished unit, or a device from stock we hold specifically for you. The swap can be initiated either on-site or at our depot to suit your operational needs.
LEARN MORE
Depot Quality Assurance
With Service Planet's Depot Quality Assurance, every product undergoes a final, comprehensive inspection in our internal department. Devices are tested for full functionality, cleaned, and carefully prepared for shipping, ensuring the product you receive is both reliable and professionally presented.
LEARN MORE
Depot Vendor Returns
Service Planet's Depot Vendor Returns DOA service provides a structured process to manage Dead on Arrival (DOA) devices. Each unit is carefully tested and assessed—approved items are returned to the vendor, while rejected units are expertly repaired and refurbished. This approach optimizes asset value and guarantees the quality of products that re-enter the market.
LEARN MORE