SERVICE PLANET

Cyric

Welcome to the Cyric page, where every type of customer can find the right solution for professional computer management. Whether you manage a single store, a large warehouse, an educational institution, or a European retail chain, Cyric offers flexible options to perfectly fit your needs. Our team combines deep technical expertise with a proactive, service-oriented approach — we're always here to help, think along with you, and ensure your processes run smoothly. With Cyric, you benefit from efficient automation, clear reporting, and robust GDPR compliance, all backed by reliable hardware and responsive support. Experience how our commitment to quality, innovation, and customer satisfaction makes Cyric the trusted choice for organizations of all sizes.

WHAT IS CYRIC?

Cyric is an advanced platform for automating and managing computers within organizations. It supports tasks such as installing, wiping, and testing devices, regardless of brand or model. The key elements of Cyric are:

Full automation – Cyric works largely automatically, making it easy to use even for non-IT personnel.
Central portal – Provides real-time insight into the status and history of all devices.
GDPR compliance – The system is fully compliant with privacy and GDPR regulations.

Universal compatibility – Works with computers of any make and model.
Detailed reporting – Extensive documentation of all processes performed.
User-friendly interface – Intuitive design that requires minimal training.

Cyric offers organizations an efficient, secure, and user-friendly way to manage large numbers of computers. With automation and clear reporting, you always have control over your IT environment. This makes professional computer management accessible to everyone, regardless of technical background.

WHY SHOULD I USE CYRIC?

Cyric stands out as an all-in-one solution for organizations that need to process, prepare, or refurbish large numbers of computers quickly and with consistent quality. The platform is designed for high efficiency — once you start a task, Cyric takes over the rest without supervision, allowing your staff to focus on other work while minimizing the need for technical expertise.

With automated workflows, GDPR-compliant reporting, and a professional, uniform process across every location, Cyric helps you save time, reduce costs, and deliver a better experience to your customers. This makes it the smart choice for any organization managing IT assets at scale and looking to leverage the benefits of automation and compliance.

GET IN TOUCH

CONTACT US

Postal Address:

Stuttgartstraat 8, 3047 AS Rotterdam

Email:

info@ask.serviceplanet.nl

Telephone:

+31 10 400 8200

MEET OUR OWNER

Tim Ruissen

Cyric Product Owner

Stuttgartstraat 8, 3047 AS Rotterdam

+31 10 400 8228

cyric.info@ask.serviceplanet.nl

USE CASES

Pc Ready

Type of Setup: B2B2C

A major electronics retailer uses Cyric to deliver new computers that are fully prepared, tested and up-to-date, ready for immediate use in the customer's preferred language and branding.

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Modern workplace management

Type of Setup: B2B

A major hardware vendor and a leading wholesaler jointly offer a modern workplace solution, delivering secure, ready-to-use devices that are fully updated, configured, and enrolled in the client’s management system—whether for office or remote use. However a fine grain operational engine is missing in this joint offering.

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Customer Return

Type of Setup: B2B

As a leading online retailer, we are required by distance selling laws to accept a high volume of product returns within the statutory trial period. Many of these returned devices are barely used, but GDPR guidelines for data on storage media, visible signs of use, and damaged packaging have traditionally forced us to sell these products to bulk buyers. This approach offered little control over data erasure and resulted in significant write-downs on products with already tight margins.

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Break Fix Services

Type of Setup: B2B2C

A large online retailer partners with Service Planet for efficient, depot-based notebook repairs. Devices are collected via the retailer’s own store or central depot system, registered in bulk through an API, and shipped directly to Service Planet, where repairs are managed with automated workflows and transparent processes.

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DOA Handling

Type of Setup: B2B

With the rise of online resellers and easy return policies, the number of products returned to vendors as Dead On Arrival (DOA) has increased sharply. However, the proportion of computers and monitors that are actually defective and qualify for DOA reimbursement has dropped significantly, leading to high costs and inefficiencies for vendors.

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Educational Workplace Management

Type of Setup: B2C

A retailer for the education sector offers students fully configured, ready-to-use devices for school, with all repairs and support centrally managed throughout the academic year—even when students use their own (BYOD) devices.

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Enhancing Quality Assurance

Type of Setup: B2B

A vendor observed that standard repair processes often included only basic checks after repair service. This led to a high rate of repeat repairs, as computers were not subjected to comprehensive hardware testing, stress testing, or full cleaning and reinstallation. Service Planet’s Depot Quality Assurance now delivers a far more thorough approach, dramatically improving first-time fix rates and customer satisfaction.

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Offering Technical Services

Type of Setup: B2B2C

A retailer with physical stores wants to offer in-store technical support and small repairs but lacks the IT resources and systems to get started quickly. Service Planet’s Melissan ERP provides a ready-to-use in-store module, enabling retailers to launch professional tech counters with minimal investment and seamless integration.

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Working Without Downtime

Type of Setup: B2B2C

As a high-end consultancy firm with consultants rarely working at the office—often on client site or from home—seamless, hassle-free IT is critical. Downtime is costly, and every minute without a working device directly impacts productivity and client satisfaction.

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Onsite TV Repair

Type of Setup: B2B

A leading consumer electronics manufacturer uses Service Planet’s onsite repair service to repair large, wall-mounted televisions at customers’ homes or offices. The challenges include logistical complexities and risks of damage during dismantling or transport.

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Computer Repair At Home

Type of Setup: B2B

As an OEM, shipping repairs to Eastern Europe has become increasingly costly and risky, with transportation expenses, lost shipments, and lengthy turnaround times affecting customer satisfaction. Our On-site Repair service provides a local alternative for minor hardware issues—such as broken USB ports or loose keys—allowing customers to get their devices fixed at their location without downtime or the risks associated with shipping.

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Outsourcing Onsite Repair

Type of Setup: B2B

As a major online retailer, we manage a wide range of repair and return flows for products from multiple brands using Service Planet’s Melissan ERP system. To ensure efficient, uniform, and data-driven service for all product categories—from HP computers to Miele and Bosch appliances—we rely on a single platform and process. Every extra day a customer waits for repair is one too many.

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Drone Depot External Repair

Type of Setup: B2B

An online retailer sends returned drones to Service Planet for assessment and repair management. Service Planet does not repair the drones itself but acts as a central depot, efficiently triaging each case before any further action is taken.

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