SERVICE PLANET

Depot Testing

Service Planet's Depot Testing service is your guarantee that every device meets the highest operational standards before being returned to service. Our comprehensive testing process combines automated diagnostics with expert manual verification to thoroughly assess both hardware and software functionality. Using advanced tools and methodologies, we identify and document any potential issues, ensuring that only fully operational devices leave our facility. This thorough approach helps prevent future problems and provides complete transparency about device condition and performance.

WHAT IS DEPOT TESTING?

Service Planet's Depot Testing is a full-service device verification solution, designed to ensure that computer products meet operational standards before they are returned. Our testing covers all essential areas:

Hardware testing – Complete inspection of physical components
Software testing – Verification of operating system and application performance
Problem diagnosis – Identification of hidden defects or inconsistencies

Cyric integration – Advanced diagnostics through our proprietary software
Detailed quality reports – Comprehensive documentation of test outcomes
Pre-shipment validation – Final inspection before dispatch

We combine automated testing technology with expert manual oversight to deliver a complete assessment of each device. With detailed reporting and transparent results, we provide peace of mind that your equipment has been carefully evaluated and restored to reliable working condition.

WHY SHOULD I USE DEPOT TESTING?

Choosing Service Planet's Depot Testing service ensures that your computer products are functioning correctly before being put back into operation. Hardware and software faults can lead to disruptions and returns—our testing process eliminates these risks by catching issues early and providing clear diagnostics and documentation.

Our combination of in-house testing expertise and the Cyric platform ensures thorough, repeatable testing. This means you receive dependable devices and avoid post-return surprises. Whether for internal deployment or customer returns, Depot Testing helps you maintain quality, protect your reputation, and maximize equipment uptime.

GET IN TOUCH

CONTACT US

Postal Address:

Stuttgartstraat 8, 3047 AS Rotterdam

Email:

info@ask.serviceplanet.nl

Telephone:

+31 10 400 8200

MEET OUR OWNER

William van der Meer

Depot Testing Product Owner

Stuttgartstraat 8, 3047 AS Rotterdam

+31 10 400 8228

depot.info@ask.serviceplanet.nl

USE CASES

Break Fix Services

Type of Setup: B2B2C

A large online retailer partners with Service Planet for efficient, depot-based notebook repairs. Devices are collected via the retailer’s own store or central depot system, registered in bulk through an API, and shipped directly to Service Planet, where repairs are managed with automated workflows and transparent processes.

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DOA Handling

Type of Setup: B2B

With the rise of online resellers and easy return policies, the number of products returned to vendors as Dead On Arrival (DOA) has increased sharply. However, the proportion of computers and monitors that are actually defective and qualify for DOA reimbursement has dropped significantly, leading to high costs and inefficiencies for vendors.

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RMA Handling

Type of Setup: B2B

As a retailer, managing external repairs for defective equipment from various brands can be complex and inefficient. Service Planet’s depot acts as a central hub, outsourcing repairs to trusted third parties and providing a single, streamlined process for all your RMA needs.

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