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Depot Vendor Returns

Depot Vendor Returns service

Depot Vendor Returns

The Depot Vendor Returns DOA service from Service Planet is designed to handle defective or non-functional equipment in a controlled and efficient way. All incoming DOA units undergo comprehensive testing and visual inspection to determine their condition and eligibility for return. Approved units are processed and returned to the supplier in full compliance with vendor requirements. If a device is rejected for return, our repair team steps in to restore it to working condition, often making it suitable for resale. This dual-path system not only reduces waste and financial loss, but also extends the lifecycle of your devices, ensuring they meet the highest standards before being reintroduced to the market.

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WHAT IS CONTACT DEPOT VENDOR RETURNS?

Service Planet's Depot Vendor Returns DOA service is a streamlined solution for evaluating and handling defective units, focused on minimizing losses and recovering value. Our service includes:

  • Extensive inspection – Thorough technical and visual evaluation of every device
  • Streamlined processing – Efficient handling of approvals and rejections
  • Supplier compliance – Full alignment with vendor return policies and documentation
  • Effective refurbishment strategy – Professional repair of rejected DOA units
  • Advanced diagnostics – Use of modern testing tools and protocols
  • Improved product lifecycle – Optimized recovery and resale readiness

Each device submitted as DOA is evaluated by trained technicians using advanced diagnostics. If it qualifies under the supplier's return policy, we handle the return logistics and documentation on your behalf.

Devices that are not eligible for return are repaired and refurbished with high attention to quality, ensuring they meet market standards and are ready for resale or reuse. This approach balances operational efficiency with sustainability and cost-effectiveness.

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WHY SHOULD I USE DEPOT VENDOR RETURNS?

Defective equipment doesn't need to result in financial loss. With Service Planet's Depot Vendor Returns DOA service, you benefit from an organized, expert-driven process that turns DOA situations into value-saving opportunities. Products that pass vendor return criteria are promptly processed and returned, while the rest are given a second life through our expert repair solutions.

What makes our service stand out is the combination of precision, transparency, and technical expertise. We minimize disruption, reduce waste, and enhance the reliability of your assets—all while giving you full visibility through detailed reporting and documentation. It's an end-to-end solution that protects your bottom line and reinforces your operational resilience.

GET IN TOUCH

CONTACT US

Postal Address:

Stuttgartstraat 8, 3047 AS Rotterdam


Email:

info@ask.serviceplanet.nl


Telephone:

+31 10 400 8200

MEET OUR OWNER

William van der Meer

William van der Meer

Depot Vendor Returns Product Owner

Stuttgartstraat 8, 3047 AS Rotterdam

+31 10 400 8228

depot.info@ask.serviceplanet.nl

USE CASES

DOA Handling

Customer:

Type of Setup: B2B

With the rise of online resellers and easy return policies, the number of products returned to vendors as Dead On Arrival (DOA) has increased sharply. However, the proportion of computers and monitors that are actually defective and qualify for DOA reimbursement has dropped significantly, leading to high costs and inefficiencies for vendors.

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