SERVICE PLANET
Melissan In-Store Module
Melissan In-Store Module
Welcome to Melissan’s In-Store Module, the frontline solution for managing repairs, returns, and customer interactions in retail environments. Designed for technical desks, this module allows staff to intake devices, generate pre-authorization tickets, and capture digital signatures—all within minutes. If a repair exceeds in-store capabilities (e.g., complex hardware issues), the system automatically routes the item to pre-approved external partners, with shipping labels and tracking updates synced to Melissan’s central portal. Upon return, the module verifies the product’s condition against initial intake records, flagging discrepancies like new scratches, missing accessories, or incomplete repairs. Technicians can then issue partial refunds, order replacement parts, or escalate cases, all while maintaining a GDPR-compliant audit trail. With real-time dashboards, retailers gain visibility into repair timelines, outsourcing costs, and customer satisfaction metrics, ensuring agility in fast-paced retail workflows.
WHAT IS MELISSAN IN STORE MODULE?
Melissan’s In-Store Module is a dynamic tool for managing retail repair operations end-to-end. Key features include:
- On-the-spot ticket generation – Instant digital forms with customer signatures and repair terms.
- Repair feasibility assessment – Policy recommendations for in-store vs. outsourced repairs.
- Automated outsourcing – Integration with external partners, including label printing and status tracking.
- Return discrepancy checks – Compare pre- and post-repair product conditions via photo audits.
- Partial refund workflows – trigger tickets for damage/missing items and issue approvals.
- Real-time customer alerts – email updates for repair milestones, delays, or pickup readiness.
The module bridges in-store and external repair workflows seamlessly. For example, a smartphone with a faulty motherboard triggers an automated RMA to a partner lab, while the customer receives a loaner device via Melissan’s inventory integration. Post-repair, the system validates the returned item against initial diagnostics and updates the asset’s lifecycle history. Retailers can customize approval hierarchies, warranty triggers, and escalation paths to align with their service policies.
WHY SHOULD I USE MELISSAN IN STORE MODULE?
Melissan’s In-Store Module reduces customer wait times and operational bottlenecks by decentralizing repair decisions. Retail staff resolve 50%+ of issues onsite using guided workflows, while outsourced repairs are tracked in real time, eliminating “where’s my device?” inquiries. With additional integration with Cyric this covers simple software fixes like reinstallation with the original factory image, wiping, testing and more. The automated discrepancy checks cut dispute resolution time by 70%, as photo evidence and condition reports are stored centrally.
For retailers, the module transforms technical desks into profit centers. By monetizing minor repairs (e.g., screen replacements, software fixes), software fixes and upselling extended warranties during intake, stores boost revenue per visit. Meanwhile, the system’s analytics identify recurring quality issues, enabling proactive negotiations with suppliers or partners. With white-label branding, customers perceive the entire process as a seamless extension of the retailer’s service, fostering loyalty without backend complexity.
GET IN TOUCH
CONTACT US
Postal Address:
Stuttgartstraat 8, 3047 AS Rotterdam
Email:
info@ask.serviceplanet.nl
Telephone:
+31 10 400 8200
MEET OUR OWNER
Justin van der Linden
Melissan In Store Module Product Owner
Stuttgartstraat 8, 3047 AS Rotterdam
+31 10 400 8228
Melissan.info@ask.serviceplanet.nl