SERVICE PLANET
Melissan Data-Driven Service Insights
Melissan Data-Driven Service Insights
Welcome to Data-Driven Service Insights—your window to optimal asset management. This service transforms operational data from Service Planet (repairs, swaps, refurbishment) and your own business information into clear dashboards and reports. See live updates on average wait times for onsite repairs, which devices fail most often, or how satisfied customers are with each service employee. By integrating with supplier systems (such as HP Proactive Insights), you can also add OEM data like predictive maintenance alerts or security risk reports. Everything is filterable by location, department, or device type, so you always know what’s happening—and where to intervene. Service Planet supports you in setting up these insights, but you remain in control.
WHAT IS MELISSAN DATA DRIVEN SERVICE INSIGHTS?
What do you get when you use Data drive Service Insights by Service Planet? Melissan controls all operational data and in the Metabase datalake we will create a tailor made data driven overview based on the services provided by Service Planet to you. From repair data to onsite data. All is here with the following:
- Live performance dashboards – Track SLA compliance, repair lead times, and costs per asset.
- Customer satisfaction analytics – Filter NPS scores by employee, region, or service type.
- Proactive alerts – Receive notifications for unusual repair frequencies or security risks.
- Compliance reporting – Automated GDPR documentation for wiped devices.
- Custom KPIs – Build your own metrics (e.g., “cost per repair hour” or “CO2 savings through refurbishment”).
- White-label portals – Share insights with your customers using your own branding.
How does it work? Service Planet securely connects its systems (Melissan, Cyric) to their data lake. The BI tooling (Metabase) will show Data on repairs, parts usage, and customer interactions flows into a central dashboard, where you can combine it with your own business data. This way, you don’t just see that a laptop was repaired three times—you also see how this affected your service costs and what the customer said about it. For complex questions (such as “Which device group has the highest ROI?”), can extend these questions into the Metabase analytics tool—no IT skills required.
WHY SHOULD I USE MELISSAN DATA DRIVEN SERVICE INSIGHTS?
No more gut feeling—just data Stop guessing where your service costs are coming from or where customer complaints originate. With Data-Driven Service Insights, you base your decisions on facts: reduce costs by optimizing repair times, increase loyalty by addressing problem locations directly, and effortlessly meet audit requirements thanks to automated compliance reports.
This service is for different types of customers. Retailers (Show customers transparency about refurbishment processes or recycling impact via white-label dashboards), Business clients (Monitor the status of your entire device fleet, from warranty to recycling certificate), Resellers ( Differentiate yourself with data-driven service reports for your customers)
Service Planet takes care of the technology—you stay in control. From implementation to updates, we ensure secure data integrations and quick adjustments as your needs evolve. Step away from spreadsheet chaos and become a data-driven organization.
GET IN TOUCH
CONTACT US
Postal Address:
Stuttgartstraat 8, 3047 AS Rotterdam
Email:
info@ask.serviceplanet.nl
Telephone:
+31 10 400 8200
MEET OUR OWNER
Justin van der Linden
Melissan Data Driven Service Insights Product Owner
Stuttgartstraat 8, 3047 AS Rotterdam
+31 10 400 8228
Melissan.info@ask.serviceplanet.nl