SERVICE PLANET
Melissan ERP
Melissan ERP
Welcome to Melissan ERP, the central nervous system for professional return and asset management in retail, enterprise and reseller networks. Whether handling consumer returns, B2B exchanges, ITSM or refurbishment processes, Melissan translates every case into a policy-based workflow. The system analyzes EAN/SKU, warranty periods, supplier terms, and purchased services in real time to determine the optimal route—from issuing credits to coordinating complex repair combinations. With integrated additional tooling like Cyric. Cyric test reports, wipe certificates, and refurbishment documentation, every asset receives a complete lifecycle history. Retailers see not only which actions were taken but also why (triggered by specific policies or customer requests) and what the next step is. Cases can include multiple events (e.g., onsite repair followed by depot swap) and are only closed once all underlying actions are completed.
WHAT IS MELISSAN ERP?
Melissan ERP is a modular platform for end-to-end asset management, designed to streamline retail returns and reseller operations. Core features:
- Policy engine – Decision trees based on EAN/SKU, warranty, supplier rules, and customer subscriptions.
- Lifecycle timeline – Visual overview of each asset’s history: from intake to recycling certification.
- Multi-channel case management – Combine events like onsite repairs, depot swaps, and logistics returns into a single case.
- Integrated testing tools – Connection to Cyric for automated wipe/test reports and quality assurance.
- Customizable workflows – Configure refund, replacement, or refurbishment paths per product category
- Compliance audit trails – Downloadable reports for GDPR, supplier obligations, and customer communication.
Melissan ERP transforms complex return scenarios into manageable processes. For example, a defective laptop under warranty automatically triggers a Cyric-powered DOA check, followed by an RMA request to the supplier. If the warranty has expired, the system switches to a paid refurbishment workflow, including customer quotes and payment reminders. Each case supports automated email/SMS updates and concludes with an NPS survey.
WHY SHOULD I USE MELISSAN ERP?
Melissan ERP eliminates error-prone manual work and inconsistencies in return management. By centrally defining policies, you prevent disputes over warranty terms or incorrect credits—the system strictly enforces agreed rules. This reduces operational costs and increases customer satisfaction, as every case progresses transparently and predictably.
With Melissan, you retain control over the entire asset lifecycle, even with complex combinations of repairs, swaps, onboarding, offboarding and logistics. Integration with Cyric ensures airtight documentation, while the per-asset timeline helps prevent fraud, audit trail or misuse. For resellers, the platform offers a white-label solution: customers see only your branding, while Melissan handles all technical, compliance, and communication tasks behind the scenes.
GET IN TOUCH
CONTACT US
Postal Address:
Stuttgartstraat 8, 3047 AS Rotterdam
Email:
info@ask.serviceplanet.nl
Telephone:
+31 10 400 8200
MEET OUR OWNER
Justin van der Linden
Melissan Service ERP Product Owner
Stuttgartstraat 8, 3047 AS Rotterdam
+31 10 400 8228
Melissan.info@ask.serviceplanet.nl