SERVICE PLANET
Onsite External Repair
Onsite External Repair
Using the Melissan ERP platform, multiple repair partners are linked to individual devices with specific service actions defined, such as swaps (SWAP), part shipments (CRU Part), or full repairs. This integrated approach ensures customers are completely unburdened throughout the process.
WHAT IS ONSITE EXTERNAL REPAIR?
Our core service elements include:
- One Point of Contact: Centralized communication and management via Service Planet for all onsite repair needs
- External Partner Management: Seamless coordination with qualified onsite repair partners
- Broad Device Coverage: Support for a wide range of IT and AV equipment requiring onsite service
- Melissan ERP Integration: Advanced management of partner policies and service actions at product level
- Complete Process Monitoring: End-to-end oversight from scheduling to repair completion
- Performance Monitoring: Tracking of key metrics like NPS and First Time Fix to ensure service quality
By centralizing onsite repairs, Service Planet simplifies management, provides comprehensive oversight, and drives quality results, regardless of which partner performs the work.
Leveraging Melissan’s intelligent routing at the product level guarantees the most efficient and appropriate service action for each device.
WHY SHOULD I USE ONSITE EXTERNAL REPAIR?
Managing onsite repairs across multiple vendors and devices can be complex, time-consuming, and prone to inefficiencies.
Choosing Service Planet means benefiting from a single point of contact for your entire onsite service portfolio, irrespective of device type or repair partner.
GET IN TOUCH
CONTACT US
Postal Address:
Stuttgartstraat 8, 3047 AS Rotterdam
Email:
info@ask.serviceplanet.nl
Telephone:
+31 10 400 8200
MEET OUR OWNER
Lennert Hollemans
Onsite External Repair Product Owner
Stuttgartstraat 8, 3047 AS Rotterdam
+31 10 400 8228
onsite.info@ask.serviceplanet.nl