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Onsite Repair

Onsite Repair service

Onsite Repair

The Onsite Repair service is designed to provide maximum convenience when your IT or AV equipment malfunctions. Instead of requiring you to transport your devices to a service center, our skilled technicians travel to your home or office to perform diagnostics and repairs on-site. Equipped with the necessary tools and parts, they address a wide range of hardware and software issues efficiently, restoring your device's performance with minimal disruption to your daily routine. This service covers notebooks, desktops, and TVs—ideal for both private users and businesses seeking professional, timely repairs without the hassle of equipment relocation.

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WHAT IS ONSITE REPAIR?

The Onsite Repair service delivers expert technical support right to your door, eliminating transportation delays and minimizing system downtime. Key features include:

  • Direct on-site service – Technicians come to your location for immediate support
  • Expert diagnosis – Accurate identification of hardware and software issues
  • Efficient repairs – Prompt fixes using quality parts and components
  • Multi-device coverage – Support for notebooks, desktops, and televisions
  • Fully equipped technicians – All necessary tools and replacement parts on hand
  • Minimal downtime – Rapid resolution without transport delays or repair queues

This service is tailored for users who need quick, expert solutions without leaving their premises. Whether for personal or professional use, Onsite Repair is ideal for minimizing the disruption caused by technical malfunctions.

From screen replacements to software troubleshooting and component upgrades, our team handles it all on the spot. With direct access to professional support, customers gain time, reduce stress, and restore their devices to full functionality without interrupting their day.

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WHY SHOULD I USE ONSITE REPAIR?

Service Planet's Onsite Repair is the smart choice when dealing with hardware or software problems that impact your daily routine. Whether it's a non-functioning desktop, a slow notebook, or a TV on the fritz, the hassle of self-diagnosing and transporting equipment to a repair center can be overwhelming. Our on-location service eliminates this stress by bringing expert support directly to your doorstep.

With fast diagnostics, professional tools, and experienced technicians, we offer reliable, high-quality repairs where and when you need them. You save valuable time, avoid transportation risks, and get peace of mind knowing that your device will be repaired efficiently and correctly. It's a modern, customer-focused approach to repair services that combines convenience, expertise, and performance in one seamless solution.

GET IN TOUCH

CONTACT US

Postal Address:

Stuttgartstraat 8, 3047 AS Rotterdam


Email:

info@ask.serviceplanet.nl


Telephone:

+31 10 400 8200

MEET OUR OWNER

Lennert Hollemans

Lennert Hollemans

Onsite Repair Product Owner

Stuttgartstraat 8, 3047 AS Rotterdam

+31 10 400 8228

onsite.info@ask.serviceplanet.nl

USE CASES

Educational Workplace Management

Customer:

Type of Setup: B2C

A retailer for the education sector offers students fully configured, ready-to-use devices for school, with all repairs and support centrally managed throughout the academic year—even when students use their own (BYOD) devices.

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Onsite TV Repair

Customer:

Type of Setup: B2B

A leading consumer electronics manufacturer uses Service Planet’s onsite repair service to repair large, wall-mounted televisions at customers’ homes or offices. The challenges include logistical complexities and risks of damage during dismantling or transport.

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Computer Repair At Home

Customer:

Type of Setup: B2B

As an OEM, shipping repairs to Eastern Europe has become increasingly costly and risky, with transportation expenses, lost shipments, and lengthy turnaround times affecting customer satisfaction. Our On-site Repair service provides a local alternative for minor hardware issues—such as broken USB ports or loose keys—allowing customers to get their devices fixed at their location without downtime or the risks associated with shipping.

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