WHAT WE FIX
USECASES
PRE-SALES
Pc Ready
Customer:
Type of Setup: B2B2C
A major electronics retailer uses Cyric to deliver new computers that are fully prepared, tested and up-to-date, ready for immediate use in the customer's preferred language and branding.
Modern workplace management
Customer:
Type of Setup: B2B
A major hardware vendor and a leading wholesaler jointly offer a modern workplace solution, delivering secure, ready-to-use devices that are fully updated, configured, and enrolled in the client’s management system—whether for office or remote use. However a fine grain operational engine is missing in this joint offering.
Printer Pack
Customer:
Type of Setup: B2B2C
A leading printer vendor and a major retailer have joined forces to offer the Printer Pack service, ensuring every printer is delivered with a voucher for an ink subscription, fully equipped with starter materials, and accompanied by clear instructions and additional ink incentive.
Offering Technical Services
Customer:
Type of Setup: B2B2C
A retailer with physical stores wants to offer in-store technical support and small repairs but lacks the IT resources and systems to get started quickly. Service Planet’s Melissan ERP provides a ready-to-use in-store module, enabling retailers to launch professional tech counters with minimal investment and seamless integration.
Working Without Downtime
Customer:
Type of Setup: B2B2C
As a high-end consultancy firm with consultants rarely working at the office—often on client site or from home—seamless, hassle-free IT is critical. Downtime is costly, and every minute without a working device directly impacts productivity and client satisfaction.
SALES
Modern workplace management
Customer:
Type of Setup: B2B
A major hardware vendor and a leading wholesaler jointly offer a modern workplace solution, delivering secure, ready-to-use devices that are fully updated, configured, and enrolled in the client’s management system—whether for office or remote use. However a fine grain operational engine is missing in this joint offering.
Customer Return
Customer:
Type of Setup: B2B
As a leading online retailer, we are required by distance selling laws to accept a high volume of product returns within the statutory trial period. Many of these returned devices are barely used, but GDPR guidelines for data on storage media, visible signs of use, and damaged packaging have traditionally forced us to sell these products to bulk buyers. This approach offered little control over data erasure and resulted in significant write-downs on products with already tight margins.
Onsite Installation Configuration
Customer:
Type of Setup: B2B
A major B2B reseller of video conferencing hardware partners with Service Planet to deliver and install meeting room solutions in the Benelux, from small one-on-one spaces to mid-sized huddle rooms for up to 8 people. The service is crucial for both domestic and international business clients in the era of hybrid and remote work.
DOA Handling
Customer:
Type of Setup: B2B
With the rise of online resellers and easy return policies, the number of products returned to vendors as Dead On Arrival (DOA) has increased sharply. However, the proportion of computers and monitors that are actually defective and qualify for DOA reimbursement has dropped significantly, leading to high costs and inefficiencies for vendors.
Test Orders
Customer:
Type of Setup: B2B
A major online marketplace seller operates in a highly competitive environment where fraudulent listings and counterfeit products are occuring, threatening customer trust and the value of their brand.
Smart Home Installation
Customer:
Type of Setup: B2C/B2B2C
Retailers selling smart home hardware to consumers and small business users often face high return rates and customer frustration due to the complexity of installation and integration. Professional setup is essential to ensure devices like smart doorbells, thermostats, sensors, cameras, and lighting work seamlessly together.
Offering Technical Services
Customer:
Type of Setup: B2B2C
A retailer with physical stores wants to offer in-store technical support and small repairs but lacks the IT resources and systems to get started quickly. Service Planet’s Melissan ERP provides a ready-to-use in-store module, enabling retailers to launch professional tech counters with minimal investment and seamless integration.
Working Without Downtime
Customer:
Type of Setup: B2B2C
As a high-end consultancy firm with consultants rarely working at the office—often on client site or from home—seamless, hassle-free IT is critical. Downtime is costly, and every minute without a working device directly impacts productivity and client satisfaction.
USE
Break Fix Services
Customer:
Type of Setup: B2B2C
A large online retailer partners with Service Planet for efficient, depot-based notebook repairs. Devices are collected via the retailer’s own store or central depot system, registered in bulk through an API, and shipped directly to Service Planet, where repairs are managed with automated workflows and transparent processes.
Educational Workplace Management
Customer:
Type of Setup: B2C
A retailer for the education sector offers students fully configured, ready-to-use devices for school, with all repairs and support centrally managed throughout the academic year—even when students use their own (BYOD) devices.
Computer Support
Customer:
Type of Setup: B2C/B2B
Retailers increasingly offer technical helpdesk services to support customers and businesses, ensuring smooth operation of their computing environments and reducing unnecessary returns caused by user error or minor issues.
Onsite TV Repair
Customer:
Type of Setup: B2B
A leading consumer electronics manufacturer uses Service Planet’s onsite repair service to repair large, wall-mounted televisions at customers’ homes or offices. The challenges include logistical complexities and risks of damage during dismantling or transport.
Computer Repair At Home
Customer:
Type of Setup: B2B
As an OEM, shipping repairs to Eastern Europe has become increasingly costly and risky, with transportation expenses, lost shipments, and lengthy turnaround times affecting customer satisfaction. Our On-site Repair service provides a local alternative for minor hardware issues—such as broken USB ports or loose keys—allowing customers to get their devices fixed at their location without downtime or the risks associated with shipping.
Outsourcing Onsite Repair
Customer:
Type of Setup: B2B
As a major online retailer, we manage a wide range of repair and return flows for products from multiple brands using Service Planet’s Melissan ERP system. To ensure efficient, uniform, and data-driven service for all product categories—from HP computers to Miele and Bosch appliances—we rely on a single platform and process. Every extra day a customer waits for repair is one too many.
RMA Handling
Customer:
Type of Setup: B2B
As a retailer, managing external repairs for defective equipment from various brands can be complex and inefficient. Service Planet’s depot acts as a central hub, outsourcing repairs to trusted third parties and providing a single, streamlined process for all your RMA needs.
Drone Depot External Repair
Customer:
Type of Setup: B2B
An online retailer sends returned drones to Service Planet for assessment and repair management. Service Planet does not repair the drones itself but acts as a central depot, efficiently triaging each case before any further action is taken.
Enhancing Quality Assurance
Customer:
Type of Setup: B2B
A vendor observed that standard repair processes often included only basic checks after repair service. This led to a high rate of repeat repairs, as computers were not subjected to comprehensive hardware testing, stress testing, or full cleaning and reinstallation. Service Planet’s Depot Quality Assurance now delivers a far more thorough approach, dramatically improving first-time fix rates and customer satisfaction.
END OF LIFE
Modern workplace management
Customer:
Type of Setup: B2B
A major hardware vendor and a leading wholesaler jointly offer a modern workplace solution, delivering secure, ready-to-use devices that are fully updated, configured, and enrolled in the client’s management system—whether for office or remote use. However a fine grain operational engine is missing in this joint offering.
Computer Support
Customer:
Type of Setup: B2C/B2B
Retailers increasingly offer technical helpdesk services to support customers and businesses, ensuring smooth operation of their computing environments and reducing unnecessary returns caused by user error or minor issues.
Drone Depot External Repair
Customer:
Type of Setup: B2B
An online retailer sends returned drones to Service Planet for assessment and repair management. Service Planet does not repair the drones itself but acts as a central depot, efficiently triaging each case before any further action is taken.
Offering Technical Services
Customer:
Type of Setup: B2B2C
A retailer with physical stores wants to offer in-store technical support and small repairs but lacks the IT resources and systems to get started quickly. Service Planet’s Melissan ERP provides a ready-to-use in-store module, enabling retailers to launch professional tech counters with minimal investment and seamless integration.
Working Without Downtime
Customer:
Type of Setup: B2B2C
As a high-end consultancy firm with consultants rarely working at the office—often on client site or from home—seamless, hassle-free IT is critical. Downtime is costly, and every minute without a working device directly impacts productivity and client satisfaction.