USE CASES

Type of Setup: Large online retailer (B2B)

PROBLEM

As a retailer, you are responsible for fulfilling warranty obligations on a wide range of computers, a process that can be both costly and complex. Customers expect fast, reliable repairs, but managing logistics, repair quality, and financial settlement internally is challenging—especially at scale. Relying on distant or unfamiliar repair partners increases the risk of delays, inconsistent quality, and administrative confusion. What you need is a trusted, vendor-authorized service provider who can guarantee consistent, transparent, and data-driven repairs while supporting seamless integration with your own systems.

SOLUTION

With Service Planet, the retailer uses their own in-store or central depot system to collect devices needing repair. All repairs are registered in bulk via a direct API connection, enabling efficient intake and consolidated shipments to Service Planet’s repair center. Upon arrival, each notebook is professionally diagnosed using Cyric’s advanced testing tools, ensuring accurate identification of issues such as SSD failures that can cause blue screen errors. Certified technicians carry out repairs in line with manufacturer standards, after which every device undergoes thorough quality assurance and final testing. Throughout the process, Service Planet’s specialized Melissan Service ERP provides full traceability and real-time updates, giving the retailer complete visibility and control. Financial administration is streamlined through on-account billing, minimizing overhead and simplifying reconciliation. As a reliable, accessible partner with a proven track record, Service Planet enables the retailer to fulfill warranty obligations efficiently and cost-effectively, while maintaining the high level of service and transparency that customers expect.