USE CASES

Type of Setup: Retailer serving students (B2C, education)

PROBLEM

Many students are required to bring their own device (BYOD) for school, but when something goes wrong—be it a hardware failure or technical issue—they often lack rapid, professional support. Devices are personally owned, so the burden of repair, data security, and downtime falls on the student. Schools expect students to remain digitally connected, but students and their families rarely have the resources, expertise, or logistical network to manage efficient repairs, loan devices, or secure data handling. Retailers want to offer a differentiated, value-added service, but typically lack the operational systems, specialized tools, or staff to deliver fast repairs, manage loaner pools, and ensure GDPR-compliant refurbishment of returned loan devices.

SOLUTION

By partnering with Service Planet, the retailer can offer students a range of service packages, each with a clear SLA for fast repairs and, if needed, a loan device. When a student reports an issue, it is logged online, and the device is collected for repair. If the repair takes longer than agreed, a loan device is provided. Upon return, each loan device is thoroughly wiped, tested, cleaned, and refurbished using Service Planet’s Melissan ERP and Cyric tools before being reissued—ensuring data security and consistent quality. All logistics, repairs, and device management are centrally tracked, giving the retailer full visibility and control. This enables the retailer to provide a seamless, worry-free experience for students, while reducing operational costs and ensuring that every student stays connected to their education.