USE CASES

Type of Setup: Large B2B reseller (B2B).

PROBLEM

As hybrid and remote working become the norm, demand for reliable, ready-to-use video conferencing spaces has surged. Business clients expect seamless installation, professional configuration, and immediate usability for brands like Logitech, GN/Jabra, and Poly. However, the reseller does not have its own field service operation or the specialized software needed to manage onsite installations at scale. This makes it challenging to ensure consistent quality, efficient scheduling, and transparent project management, especially across international clients with diverse technical requirements.

SOLUTION

Service Planet acts as an extension of the reseller, providing certified engineers and a proven process for onsite installation and configuration of meeting rooms. Orders are automatically transferred via a data integration into the Melissan ERP system, which triggers workflows for order review, preparation, scheduling, and confirmation. Service Planet’s engineers, trained in leading brands, handle the entire installation process: mounting hardware, configuring devices, connecting peripherals, and thoroughly testing video and audio quality. Clients receive clear communication at every step, from scheduling and engineer introduction to real-time status updates. After installation, the room is handed over fully operational with complete documentation and user instructions. All project data, feedback, and follow-up actions are tracked in Melissan, ensuring transparency and continuous improvement for both the reseller and the end customer.