USE CASES

Type of Setup: Retailers (B2C/B2B2C)

PROBLEM

The growing smart home market offers retailers significant sales opportunities, but also presents challenges. Many consumers struggle with installing and configuring devices that use different standards such as Matter, Z-Wave, or Zigbee. Products are often returned because they are too complex to set up, don’t work as advertised, or cannot be integrated with other devices in the home. This leads to lost sales, high return costs, and dissatisfied customers. Retailers need a solution that not only reduces returns but also ensures customers can fully benefit from the smart home ecosystem—whether built around Apple, Google, or Amazon platforms.

SOLUTION

Service Planet provides a specialized Smart Home Installation service with experienced engineers who handle the complete setup and configuration of all smart home devices at the customer’s location. This includes network configuration, device pairing, integration of different brands, security settings, and a basic user tutorial. The engineer ensures that all devices work together—such as connecting a doorbell to a smart display or enabling voice-controlled lighting—so the customer enjoys a fully functional smart home without technical headaches. For the retailer, this means higher customer satisfaction, fewer returns, and increased sales as customers gain confidence to expand their smart home setup over time.