USE CASES

Type of Setup: Online marketplace seller (B2B)

PROBLEM

Large online resellers have invested heavily in building their brand and generating significant website traffic. To leverage this, many have launched their own marketplaces, allowing third-party sellers to offer goods on their platform and benefit from the reseller’s reputation and reach. However, this opens the door to third parties engaging in illegal or unethical practices—such as selling counterfeit products, misrepresenting goods, or failing to deliver as promised. These issues can lead to customer complaints, legal risks, and reputational damage for the marketplace owner.

SOLUTION

Service Planet provides a robust product validation service using a structured workflow in the Melissan platform. Products from third-party vendors are independently ordered and sent to a professional testing facility, where they are assessed for authenticity, functionality, safety, and compliance with legal and manufacturer requirements. The process also verifies that the product matches its online description and images, and checks packaging and delivery as promised. Detailed reports highlight any discrepancies or risks, enabling the marketplace seller to make informed decisions—accepting, rejecting, or flagging products as needed. This approach minimizes business risk, protects the brand, and ensures only compliant, safe, and accurately described products reach customers.