USE CASES

Type of Setup: Consultancy firm (B2B)

PROBLEM

For consultants who are constantly on the move and rely on their devices for client work, any IT disruption can be a major setback. Traditional device management solutions often fall short, with slow onboarding and offboarding, delayed repairs, and limited support for remote users. Many providers promise operational excellence, but in practice, consultants experienced frequent downtime, slow swaps, and a lack of proactive support. This led to frustration, lost billable hours, and a negative impact on both user satisfaction and business performance.

SOLUTION

With HP Workspace ProConnect, consultants now enjoy a truly modern device management experience. End-to-end. Every device is professionally onboarded and offboarded, and in the event of a defect, a swap is arranged quickly and seamlessly—no matter where the consultant is working. The service includes advanced telemetry and AI-driven analytics, continuously monitoring device health and predicting issues before they cause downtime. This proactive approach prevents productivity loss and ensures that consultants can focus on their work, not their IT. Over 2,100 consultants are now managed through this program in collaboration with a trusted reseller, resulting in a dramatic increase in user satisfaction and a significant reduction in device-related downtime.