WHAT WE DO
OUR SERVICES
Cyric
Cyric is an advanced and versatile toolset that can also be seen as a computer management solution. Cyric revolutionizes the management of computers within organizations by allowing you to quickly and securely install, wipe, and test computers of any brand, all with minimal commitment and capacity.
Depot External Repair
Managing hardware failures doesn’t have to disrupt your workflow. With our Depot External Repair RMA service, you can outsource the entire repair process to trusted specialists. From diagnostics to replacement, we coordinate everything—so you can stay focused on running your business.
Melissan Data-Driven Service Insights
With Data-Driven Service Insights, you gain real-time visibility into your equipment management, repair processes, and customer satisfaction—no guesswork, just facts. This service combines operational data from Service Planet’s services with your own systems for transparency and proactive maintenance.
Melissan ERP
Melissan ERP is a policy-driven platform for retailers, enterprise and resellers to manage returns and asset lifecycles. Using smart rule engines, the system automatically determines workflows for warranty claims, repairs, refurbishment, or recycling based on product data and customer context.
Melissan In-Store Module
Melissan’s In-Store Module empowers retail technicians to manage minor repairs and software issues directly on the shop floor with automated workflows. The system generates customer tickets for approval, handles outsourced repairs, and tracks product returns with discrepancy checks.
WHO WE ARE
ABOUT Service Planet
Service Planet is a leading European partner in lifecycle management for consumer electronics, celebrating 20 years of continuous innovation. Founded in 2005 by a passionate team aiming to improve computer repairs, Service Planet has always believed in the power of open source and in-house development. Our proprietary ERP system, developed and refined internally, enables us to seamlessly bundle all our services — from installation and repair to refurbishment and recycling — into a single, efficient solution. As a “white label” service provider, we empower our clients to maintain their own brand identity while we deliver reliable, high-quality support behind the scenes.
We are committed to making digital life easier and more sustainable for everyone. By extending the lifespan of devices, focusing on conscious refurbishing and recycling, and optimizing every step for efficiency, we deliver tangible benefits: higher customer satisfaction, lower costs, and a reduced environmental footprint. Our core values — innovation, quality, integrity, focus, and loyalty — drive us every day, supported by a hands-on mentality and a strong focus on safety and security. Service Planet is not just a service provider, but a trusted partner for the future.
We help our customers maintain, align, and improve information and communication solutions in a connected world, with convenience and reliability for our clients and their customers at the center.
COMPANY HISTORY
OUR TIMELINE
Service Planet was founded in April 2005 by a team with extensive B2B and B2C experience from Dunnet ITC. Starting at Achterklooster in Rotterdam, the company quickly attracted major retailers as clients thanks to its personal approach and strong focus on customer satisfaction.
A move to Korte Stadionweg in Rotterdam South marked the beginning of internal software development and a commitment to open source technology. In-house developers created Melissan, the next-generation lifecycle management ERP system.
Service Planet relocated to Stuttgartstraat and Bristolstraat in Rotterdam, expanding to over 1,000 m² of warehouse and technical workspace and 450 m² of office space. This new facility enabled the company to grow into a professional lifecycle management business, scaling from a handful of employees to several dozen.
The company further professionalized with the introduction of new systems, such as the Cyric test tool for IT equipment and dedicated warehouse and workflow management apps. This period also saw Service Planet expand into the Benelux market.
CREDENTIALS
QUALITY SYSTEMS
& CERTIFICATIONS
CREDENTIALS
QUALITY SYSTEMS
& CERTIFICATIONS
